A rant on connectivity from Chris Byrne
An excellent rant on the joys of dealing with communication companies.
From The
AnarchAngel:
An object lesson in poor service, and losing money: The connectivity saga of 2007
Oy... the last few days have been... interesting.
I'm going to tell you a story, that should demonstrate to you why every major ISP, Telco, and Cable company in this country is, or has recently been, in financial trouble.
Now, I'm a techno geek. An early adopter (though not generally true bleeding edge), and I have a lot of digital services in my life.
Most critical among these are my telephone service, my internet service, my mobile phone, and my cable TV. Without the first three, I can't work; and the last makes life a fair bit more entertaining.
Now, for telephone service, I've been with Vonage for four years. I love their service, and I never had any problems with it (until a few months ago). Vonage made signing up with them very easy (for me anyway. MY friend John had some major issues, but we were trying to do something the customer service people didn't know how to do), and has always been helpful when I've had customer service questions etc...
Similarly, I have T-mobile for my mobile phone provider; I've had them for four years; and I couldn't be happier. I get excellent telephone and mobile internet service; and they make things convenient for me with regards to billing and customer service.
I have had phones with Sprint, AT&T, and Verizon before, and I had MAJOR customer services issues with all of them; but T-mobile has been just great.
I've also been with Cox cable and internet for four years; and I've had TONS of problems with their service, which I very much do not love.
Over the past two years, I've seen my cable and internet bill from Cox go from $106 a month, to $174 a month; with not only no improvement in service, but a worsening.
And it just gets better and better...
Posted by DaveH at December 6, 2007 10:19 AM