Rolly Hillas

Rolly started and runs Hillas Packaging. I have not done business with them but they seem to be the place to go for bags, boxes and all sorts of adhesives and packing machinery. He has a Rolly's Thoughts section on the corporate website and this one really caught my eye. Rolly knows what it is like to be in business -- he will be getting some of mine...

Perfect Customer

Dear Web Searcher:

If you are a perfect customer please buy from us. We are far from perfect and you could immediately upgrade our operation. A skilled customer will anticipate that his next day air shipment will be lost in our warehouse and order two weeks ahead. A great customer will know someone at that vendor a thousand times larger than us, located in some storybook place I will never get to visit and make them produce an inconvenient backordered product when I want them to. A brilliant customer can find a package lost by a freight company handling a billion packages a minute and speed it to its proper place. If someone is yelling at me on one line and on another someone is politely asking a winding complicated question a wise customer on the third line will cause me to chill out, stop screaming at the nice one and be patient with everyone. We need you.

The people here are from many places. Some of us speak Thai, Urdu, Mandarin, Spanish and Bosnian-Serbo-Croatian better than English. We are trying hard to improve our English and will improve. In the meantime if you want to yell to someone about our accents, yell at me in English. I am the slow one and can speak nothing else.

Each individual here is struggling with the heavy burden of responsibility that comes with our great blessing of freedom (everything is a trade off). Each of us struggles to get beyond the comforting forms of our many religions to the towering standards of truth, generosity, kindness and humility our faiths demand. Like my first son who was killed in a car accident one of my heroes stays close to my conscious self. The latter was probably not assassinated, soon after I was born for his toothbrush, which is most of what he owned. More likely it was for ideas like an eye for eye and we will all be blind. Observed deeply, a standard that high would make many of us far more humble than we wish to be or in a weak moment hopping mad. Help us do better.

We have changed over the past two years thanks to Zak's web site, a great economy and a lot of hard work. Presently I cannot play soccer at all because of an injury that never seems to heal. I have more time to read now. I miss soccer. Reading is too strenuous and threatening. Our packed warehouse is 17,500 square feet. Manolo, Fatima and often me and Haris keep our warehouse clean. Our sales are in sight of $5,000,000. We have two part-time and twelve full-time workers.

Thank You,

If I was looking for work and lived near that company, I bet it would be a great place to work for. As it is, we are planning to offer shipping for our Cider and Mead products and Rolly will be on the list to get a quote request for boxes.

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This page contains a single entry by DaveH published on May 20, 2005 9:17 PM.

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