WildBlue SUXRS

Well crap -- it seems that the goal-posts are moving on me and they are being moving in an arbitrary fashion that is only beneficial to WildBlue. It has been a bit more than a week since I posted this. The internet was out at home. I called their tech support and was informed that I had exceeded my rolling 30-day download limit. I was told that if I shut off the system for two days, everything would reset and be fine. I did this and no joy. I called again and was told that I needed to get my download down to under 90% and then things would be back to normal. I got down to 86% and no joy. I called today and asked to escalate -- talked to someone who said that I had to keep it under 70% for full service. I asked them if this meant that I was tossing the other 30% of my fees to them into the crapper and they said that they understood my position. Looking at it this way -- I am paying them $960/year for broadband and they are telling me that I only have access to 70% of the service they are selling me. I am only receiving $672 of my $960. Can I get a refund of the $288/year that I cannot access? I am pissed off enough that this project is really tempting (thanks Spork!) If you are looking for rural broadband, I would seriously look around for other options before going with WildBlue. This is one hell of a way to run a company -- I can totally agree with bandwidth limits but do not enforce them in an arbitrary and capricious fashion. Inform your tech support people. This is not fscking rocket science...