Someone tried to comment on this post from 2005 where I had a horrible experience with a U-Haul rental trailer. My closing line was:
I have rented trailers from that U-Haul several times before for moving milk tanks and other equipment. I will not be renting from them ever again...
Well, it is a few months away from being nine years and I have not rented anything from U-Haul since then. I broke down and bought two trailers and also discovered the wonderful Fountain Rentals in Bellingham - in business since 1947. Family owned and run.
Treat customers well and they will remain loyal. Lie to them and they will drop you like a hot stone.
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