Very happy with GNU Cash - a two-fer from TechDirt (here and here)
Getting Worse Part 1: Intuit Routinely Lies To Customers To Avoid Paying Refunds For Tax Prep Work
It appears Intuit has decided to make things worse rather than better. Just after tax season, we discussed ProPublica's excellent research article on the extreme lengths Intuit had gone to keep its Free File service an unknown to the public. This service is the result of an agreement the top tax prep companies out there reached with the IRS. Essentially, by promising to allow members of the public that earn under a certain amount of money to use their services to file their taxes for free, the IRS in turn has agreed not to pursue its own free to file service. It's an extremely dumb deal for any number of reasons, one of which being how much more efficient it would be for the IRS to carry the weight here, given that it already has all the information most taxpayers need to file.
The other reason, as it turns out, is because Intuit has decided to behave pretty much as cynically as it possibly can. As we detailed in our previous post, the company engaged in a strategy coupling the buying of ads for Google searches and hiding the free to file via the robot.txt file. As a result, something like 3% of eligible taxpayers file for free using the system, while Intuit set up a layer of websites and landing pages all designed to direct the public to paid services, without ever telling them they qualified for free to file tax prep.
And part two:
Getting Worse Part 2: Intuit's CEO Informs Employees That Free To File Was Hidden For The Public's Own Good
Like we said, Intuit apparently wants to keep digging this hole for itself. After our initial coverage of ProPublica's excellent posts on how Intuit was going to crazy lengths to keep anyone from finding its free to file tax prep site, we followed up with reports of how many Intuit reps were lying to keep from giving people refunds. Those lies included claims that Intuit and TurboTax don't even run the free to file program and that it was instead operated by the IRS itself with TurboTax branding. Another lie was that ProPublica's reporting was all wrong and that the news organization was about to run a retraction. Spoiler alert: no they are not.
But it seems that the Intuit brass aren't content only to lie to the public. Intuit's CEO managed to cobble together an internal video -- which of course leaked -- so that he could lie to his own staff as well.
Much more at the site.
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