Power went out yesterday morning. Internet service went out too.
Power was restored in about an hour - a tree fell across the power line.
Internet was still out around 9:00AM - called and they told me that it would be back on by 11:00AM
Called a little after 11:30 or so and they told me that it would be back on by 1:30PM
Called around 2:00PM and they told me that it would be back on by 3:00PM
Called around 3:00PM and they told me that it would be back on by 6:00PM
6:30PM? 8:30PM
8:30PM? 10:30PM
I spent a nice evening watching a movie and reading.
This morning?
Called around 7:30AM and they told me that it would be back on by 10:30AM
Called around 10:30AM and they told me that it would be back on by 1:00PM
Went out to run a few errands and now? 1:00PM and it's up.
I would much rather have honest bad news than continual lies. If I knew that it was going to be out for 24+ hours, I would have brougt my laptop to the local library.
WAVE has a local office in the next town over and I went there and they said that there was no communication between the technicians and the people who handle customer support.
Really piss-poor customer service.
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